Automating secure service enquiries and scheduling

The Problem

Service departments spend hours on repetitive calls: confirming customer details, collecting vehicle info, checking calendars, and explaining service steps. Multiply that by hundreds of calls a week and staff get buried in the phone instead of focusing on cars.

The outcome? Long hold times, missed calls, frustrated customers, and lost revenue.

The Solution

Service departments spend hours on repetitive calls: confirming customer details, collecting vehicle info, checking calendars, and explaining service steps. Multiply that by hundreds of calls a week and staff get buried in the phone instead of focusing on cars.

The outcome? Long hold times, missed calls, frustrated customers, and lost revenue.

“We have Wednesday at 10 AM or Friday at 2 PM. Which works best?”

If needed, it confirms loaner availability, explains the service, and sends a confirmation by text or email. Everything is logged and synced to the scheduling system without human intervention.

The ROI

Automating service scheduling delivers measurable returns:

• Recover missed bookings: SMBs lose ~27% of inbound leads to unanswered calls. Automation captures them, driving 8× ROI and adding $40K–$85K/month in revenue on average.

• Cut admin costs: Scheduling tasks drop by up to 75%, saving about $21K per year per service department.

• Boost satisfaction: 24/7 instant response lifts customer satisfaction by 25%, while automated reminders reduce no-shows by 40%.

• Data-driven efficiency: Every call is structured, enabling smarter staffing and up to 19% higher profitability from better resource planning.

The Result

Brake services get booked in under two minutes.

Customers are happier, staff are freed up, and dealerships see clear ROI: higher booking rates, lower costs, and more revenue — all without missed calls.