Automating general enquiries and parts requests

The Problem

Dealerships receive a flood of general inquiries every day:

• “What time do you open on Saturday?”

• “Do you have brake pads in stock for a 2020 Camry?”

• “Can I get a price on a replacement mirror?”

These questions don’t always need a salesperson or service advisor — but they still tie up phone lines, slow down staff, and frustrate customers when left unanswered. Worse, if staff can’t find the answer quickly, customers may hang up or shop elsewhere.

The Solution

Lynq’s voice agent uses your dealership’s own knowledge to answer questions automatically.

• Built-in knowledge base: Operating hours, directions, service processes, warranty information, and FAQs are all ingested so the agent can answer instantly.

• System integrations: Connects with your DMS, parts inventory, and CRM so the agent can confirm stock, pricing, and availability in real time.

• Natural conversation: Customers simply ask their question — the agent responds immediately, just like a knowledgeable staff member would.

• Escalation when needed: If the question is complex, the agent routes the call to the right department with full context captured.

Example:

Customer: “Do you have brake pads for a 2020 Camry?”

Agent: “Yes, they’re in stock. Would you like me to connect you to the parts desk or place an order?”

The ROI

• Reduce call volume: Up to 70% of inbound calls are routine FAQs. Automating them frees staff time and lowers operational costs.

• Save labour costs: Answering common questions automatically can save $15K–$25K per year in administrative time per rooftop.

• Boost customer satisfaction: 24/7 instant answers mean no more hold times, with satisfaction ratings improving by 20–25%.

• Protect revenue: Customers who get fast, accurate answers are more likely to order parts or book service, keeping business in-house instead of with third-party shops.

• Data insights: All inquiries are logged, providing dealerships with visibility into common questions, parts demand, and service interest.

The Result

Customers get quick, accurate answers to everyday questions.

Staff spend less time on the phone and more time on high-value work.

Dealerships see lower costs, happier customers, and new sales opportunities from better information flow.